Our Promise to You

We guarantee your money back if the item you received differs from what was described, or if your item isn't delivered within a reasonable timeframe. Refunds are processed within 14 days after the claim process is completed.

How to Get Your Refund

Contact our support team with your order number:

Email: support@mobspares.com

Contact Us

Terms & Conditions

During the Claim Process:

  • We may need to verify your delivery address
  • For product discrepancies, photos or videos showing the issue will be required
  • Additional information may be requested to help resolve your claim

Not Covered:

  • Delivery issues due to incorrect address provided by buyer
  • Items matching the description but not meeting buyer's expectations (wrong size/color)

Important Notice

By making a claim, you agree to provide accurate information. Any fraudulent claims will result in immediate termination of the guarantee and may be reported to relevant authorities.