Our Promise to You
We guarantee your money back if the item you received differs from what was described, or if your item isn't delivered within a reasonable timeframe. Refunds are processed within 14 days after the claim process is completed.
How to Get Your Refund
Terms & Conditions
During the Claim Process:
- We may need to verify your delivery address
- For product discrepancies, photos or videos showing the issue will be required
- Additional information may be requested to help resolve your claim
Not Covered:
- Delivery issues due to incorrect address provided by buyer
- Items matching the description but not meeting buyer's expectations (wrong size/color)
Important Notice
By making a claim, you agree to provide accurate information. Any fraudulent claims will result in immediate termination of the guarantee and may be reported to relevant authorities.