If you receive an incorrect or damaged item, please follow these steps:

1. Contact our customer support team within 7 days of receiving the item.
2. Provide the following details:
• Your order number.
• Clear photos of the item received, including any visible damage or discrepancies.
• A description of the issue.

Please keep the shipment or the received damaged item until a final resolution is provided by us. Do not recycle anything until you receive the final answer, as in some cases, we may require additional information.

• Wrong Item Received: If the item received is different from what was ordered, we will arrange for a replacement or issue a refund.
• Damaged Item Received: If the item arrives damaged due to shipping or a manufacturing defect, we will offer a replacement or refund based on the extent of the damage.

Once your claim is reviewed and approved, we offer the following solutions:

• Replacement: A new item will be sent at no additional cost
• Refund: A full or partial refund will be issued, depending on the severity of the issue.
• Store Credit: If preferred, you may receive store credit for future purchases.

• In most cases, returning the incorrect or damaged item is not required.
• If a return is necessary, we will provide a return label or further instructions.

• Minor cosmetic damage that does not affect functionality may not be eligible for a refund.
• Issues reported after 7 days of delivery may not be covered.
• Cases where clear information about the damage or missing item is not provided due to customer failure may not be covered.

We may update this Wrong or Damaged Item Policy from time to time to reflect changes in our resolution process, shipping practices, or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically to stay informed about any updates.
If you have any questions about this Policy, please contact us at:support@mobspares.com

Last updated: January 19th, 2024