Got questions? Check out our FAQs below!
Order & Shipping
Exchange & Return
Payments and Billing
General
Can I change or cancel my order after placing it?
Changes or cancellations can only be made before the order is processed. Please contact us as soon as possible if you need to make adjustments.
How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. You can use this number to track your order on our website or the courier’s tracking page.
How long will it take to receive my order?
The delivery timeframe varies based on the shipping method selected at checkout and the destination. Generally, orders arrive within 5-10 business days. For more accurate estimates, you can use our shipping calculator available on every product page and in the cart. This tool provides delivery times tailored to your location for each available shipping option.
I never got my order, what to do?
If you never received your order, please follow these steps:
1. Check the Tracking Information: Refer to the tracking number provided in your shipment confirmation email to see the current status of your order.
2. Contact the Carrier: If the tracking information shows that your order was delivered but you haven't received it, contact the carrier for more details.
3. Verify the Shipping Address: Ensure that the shipping address you provided during checkout is correct.
4. Check with Neighbors: Sometimes packages are left with neighbors or in a safe place around your property.
5. Contact Customer Support: If you still can't locate your order, please reach out to our customer support team with your order number and details of the issue. We will assist you in resolving the matter promptly.
We apologize for any inconvenience and appreciate your patience.
What should I do if my order is delayed or lost?
If your order is delayed or hasn’t arrived within the expected timeframe, please contact our support team. We will investigate and assist you in resolving the issue.
Do you ship internationally?
We ship to almost all countries worldwide. However, certain products may have restrictions and cannot be shipped to specific destinations. If your order cannot be shipped, we will notify you promptly. Shipping fees and transit times depend on your location. For detailed information, use our shipping calculator available on each product page and in the cart. This tool provides delivery times and costs based on your location for all available shipping methods.
What are the shipping costs?
The shipping cost of our products vary according to the type, location and shipping method you selected. You can view the shipping fees on each product page and at checkout. However, depending on your country regulation and product, you might be charged customs taxes.
What is your return policy?
We accept returns within 31 days of delivery, provided the item is unused, in its original packaging, and accompanied by a proof of purchase. Please check our return policy here.
How do I initiate a return or exchange?
To start a return or exchange, please contact our support team or use the return request form available on our website. We'll guide you through the process.
Do I have to pay for return shipping?
Return shipping costs may vary depending on the reason for the return. If the item is defective or the wrong product was sent, we will cover the return shipping fee.
When will I receive my refund or replacement?
Refunds are typically processed within 14 business days of receiving the returned item. For exchanges, the replacement product will be shipped as soon as the return is processed.
What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other secure payment methods. Availability may vary based on your location.
Why was my payment declined?
Payments can be declined for several reasons, such as insufficient funds, incorrect card details, or restrictions from your bank. Please double-check your information or contact your bank for assistance.
Can I change my payment method after placing an order?
Unfortunately, payment methods cannot be changed after an order is placed. However, you can cancel the order and place a new one with the preferred payment method if it hasn't been processed yet.
When will I be charged for my order?
You will be charged at the time of checkout. If any issues arise with your payment, we will contact you promptly.
Do I need an account to place an order?
It is NOT required to have an account to place an order. However, we recommend having one, as the accounts holders are subjects to special offers, sales and loyalty programs.
Still Have Questions? Contact Us!
If you couldn’t find the answer you were looking for in our FAQs, we encourage you to reach out to us! You can contact us using the Contact Us page, connect with us through the chat available on our website, or email us directly at support@mobspares.com. Our team is ready to assist you!
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